Cremation Urn General Information

Cremation Urn Sizing Guide

Cremated remains (ashes) can vary in amount due to different cremation processes, temperature variations, bone structure of the deceased, height, age and the coffin used. Generally a 2.9 litre and above urn is large enough to hold the ashes of an adult.

As a guide, the table below can help you in calculating ash amount to urn size.

  • a 100kg person needs an urn that is 3.1 litres or larger
  • a 90kg person needs an urn that is 2.9 litres or larger
  • a 70kg person needs an urn that is 2.6 litres or larger

Please Note: The above information is provided as a guide only.  Exact sizing of Ashes to Urn can only happen after more precise measuring.

 What if the ashes do not fit in the urn?

If the amount of cremated remains cannot fit inside the selected urn, then you may decide to have the remaining ashes:

  • Placed into a smaller matching keepsake
  • Scattered in a special place of remembrance
  • Ask for the ashes to be reprocessed to a finer ash by the crematorium


Shipping on Cremation Urns

All orders delivered within Australia are shipped by Registered Parcel Post through Australia Post only.  Orders are processed and shipped within 24 business hours (provided payment has cleared), and standard postage delivery times are as per Australia Post time frames (eg: most Metro Areas 2-4 business days, South Australia 4-7 business days & Western Australia & Tasmania 4-10 business days).

Although we endeavour to offer the most prompt delivery service at such a difficult time, we are restricted by the Time Frames of Australia Post who is the largest and most affordable postal network. When your order is dispatched you will receive an email which displays your individual items Australia Post Tracking ID.

Express Postage can be arranged, which is generally 1-2 business days, however this is subject to your location within the Australia Post Express Postage network.

NOTE: We do not ship internationally 


Returns Policy on Cremation Urns

You may return new, unused items within 7 days of delivery for a refund of defective items. We’ll also pay the return shipping costs if the return is a result of our error (ie: you received an incorrect or defective item). Please choose carefully as we do not generally offer exchanges for change of mind. If a refund is approved (subject to approval) from a change of mind or customer error in addressing etc, a restocking fee of up to 20% and the original postage cost may be required and can be removed from the total refund amount.

You should expect to receive your refund within 7-14 days of us receiving your package. This time period includes the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request.

If you need to return an item, please contact us on (07) 3812 4000 to discuss.

Please note that because of the nature of our products all returns must be UNUSED (ie not have been filled) and in the same condition they were supplied in.  Please ensure adequate packaging when returning an item as items broken in transit cannot be accepted if the damage has occurred as a result of inadequate protective packaging.  It is always best to use the original packaging when returning an item to us.

Please also note that items which have been personalised (ie engraved etc) cannot be returned unless the item is faulty.